Support Services

This is the differentiator

This is what makes your WiFi service better than the venue across the road.

We offer a range of support packages, each designed to meet your specific business needs. All our industry leading support functions are based on proven ITIL Service Management Standards. Our support packages are designed to provide fast and effective resolution to problems that either you or your guests might experience with their device, connectivity to the venue, or the network infrastructure. Depending on the type of business you run, Airangel can provide a support package that will suit you.

We provide first time resolution to over 88% of calls within five minutes.
Over 85% of calls are answered within 30 seconds.

iso_imageOur fully qualified engineers can provide onsite and event specific support where required, all of whom are trained to ensure the highest levels of quality and professionalism.

So whether you choose to channel support through your own staff first or want to give your guests direct access to the Airangel helpline, you’ll always have piece of mind that we’re here to help your business run smoothly and minimize disruption, allowing you to carry on with providing the services that are core to your success.

Quality management

To backup our dedication to our support procedures we have been award the following ISO certificates:-

  • ISO 9001
  • ISO27001